Return Policy

This Return Policy outlines the conditions under which you may request a refund for digital planning resources purchased from Drainpurgecleans.

Digital Products

Our products are digital resources delivered via online access. Because these are intangible goods, specific return conditions apply as described below.

Refund Eligibility

You may request a refund within 14 days of purchase if:

• You have not accessed or downloaded the purchased resource.
• The product does not function as described in the product listing and our support team is unable to resolve the issue within 5 business days.
• You were charged in error or received a duplicate purchase.

Non-Refundable Situations

Refunds are generally not available when:

• You have accessed or used the digital resource after purchase.
• The product functions as described but does not meet your personal expectations.
• More than 14 days have passed since the date of purchase.

How to Request a Return

To initiate a return or refund request, contact us at info@drainpurgecleans.world with your order details, purchase date, and reason for the request. We will review your request and respond within 5 business days.

Refund Processing

Approved refunds will be processed to the original payment method within 10 business days. The time for the refund to appear in your account may vary depending on your payment provider.

Subscription Cancellations

If you have an ongoing subscription to any of our planning tools, you may cancel at any time. Cancellation takes effect at the end of the current billing period. No partial refunds are provided for unused portions of a billing cycle.

Contact Information

Drainpurgecleans
150 Newton Street, Mount Maunganui 3116, New Zealand
Phone: +6475750470
Email: info@drainpurgecleans.world

Policy Updates

We reserve the right to modify this Return Policy. Changes will be posted on this page with an updated date.